Google Review Response Templates: 20+ Examples

A stack of Google review response templates saves you from staring at an empty reply box, but a template is a starting point, not the final word. Paste one under every review word for word and readers notice the pattern fast. Below are more than twenty you can copy, grouped by the kind of review you are facing, each with a quick note on when to use it. Change the name, drop in the one detail the customer mentioned, and they will read like you wrote them.

How to personalise a template in ten seconds

Three small edits turn a canned line into a real reply: put the reviewer's first name at the front, name the specific thing they mentioned, and cut or add a sentence so the length matches the review. A one-line rave does not need a paragraph back. For the reasoning behind good replies and a safe way to speed them up, see our pillar on how to respond to Google reviews with AI.

Length is the tell most owners miss. A furious one-star answered with a breezy one-liner looks careless, and a two-word rave answered with three paragraphs looks needy. Read the review out loud first and your reply will land at about the right size.

Five-star templates

Use this when someone leaves a warm five-star line with no detail.

Thank you, [name]. It means a lot that you took a minute to write. We hope to see you again soon.

Use this when a five-star review describes exactly what they loved.

This made our day, [name]. Knowing the [detail] stood out is the best feedback we can get. Thank you, and welcome back any time.

Use this when a regular leaves yet another great review.

Always a pleasure, [name]. Regulars like you are why we do this. See you at your usual spot.

Four and three-star templates

Use this when a four-star review is happy but flags one thing.

Thanks for the kind words and the honest note, [name]. You are right about [issue], and we have [fix]. Hope the next visit earns the fifth star.

Use this when a three-star review is genuinely mixed.

We appreciate the balanced feedback, [name]. Glad [positive], and sorry [negative]. We are working on the second part this month.

Use this when a three-star reviewer gave a rating but little detail.

Thank you for the rating, [name]. We would love to reach four next time. If you tell us what fell short, we will act on it.

One and two-star templates

Use this when a one-star complaint is fair and you owe an apology.

I am sorry, [name]. This is not the standard we hold ourselves to. Please email me at [email] so I can make it right.

Use this when a two-star review is fair but less heated.

Thank you for telling us, [name]. You should not have had [issue], and it is on us. I would like to invite you back as our guest.

Use this when a one-star reviewer is angry and you need to cool it down.

I hear you, [name], and I am sorry this went wrong. I want to understand what happened. Please contact me directly at [email] and I will look into it today.

Tricky reviews: fake, no text, late, competitor

Use this when you believe the review is fake or was left for the wrong business.

Thank you for the feedback. We cannot find a booking or order that matches this. If we have that wrong, please contact us; if it was meant for another business, we would be grateful if you could update it.

Use this for a low rating with no written text.

We are sorry to see a low score, [name]. We would genuinely like to know what went wrong so we can fix it. Please get in touch.

Use this when you are replying weeks or months late.

Apologies for the slow reply, [name], and thank you for the review. It still matters to us. [One line answering their point.]

Use this when a review names a competitor as better.

Thanks for the honest comparison, [name]. We are always trying to earn your visit. If there is one thing we could do better, tell us and we will work on it.

Use this when a suspicious review makes a serious claim you cannot verify.

We take this seriously but have no record matching your description. Please contact us with details so we can look into it properly.

Templates by industry

Use this for a restaurant review about the food or service.

Thanks, [name]. Glad the [dish] hit the spot. The kitchen will be pleased. Come hungry next time, the specials change weekly.

Use this for a dental or medical practice, keeping it privacy-safe.

Thank you for the kind words, [name]. We are glad you felt looked after. For anything about your treatment, please call the practice so we can help privately.

Use this for a hotel or guest house.

Thank you for staying with us, [name]. Lovely that the [room detail] worked for you. Your usual room is waiting whenever you are back in town.

Use this for a hair or beauty salon.

Thank you, [name]. [Stylist] will be thrilled you love the result. See you at your next appointment.

Use this for a gym or studio.

Love this, [name]. Consistency like yours is what makes the room buzz. See you at the next class.

Use this for an estate or letting agent.

Thank you, [name]. Moving is stressful, so it means a lot that the process felt smooth. Wishing you all the best in the new place.

Use this for a legal or professional service, staying discreet.

Thank you for the review, [name]. We are glad the outcome worked for you. For anything specific to your matter, please contact the office directly.

A few mistakes with templates

The same template under twenty reviews is the fastest way to look automated, so rotate between two or three per rating and always change the detail. Do not argue in public, even from a template, because the argument is what future readers remember. And never copy a template that promises something you cannot deliver; if you say you will call, call. A reply that writes a cheque your service does not cash reads worse than no reply at all.

How Analytee helps

Templates get you moving, but they still need your time and a personal touch on every reply. Analytee drafts each response in your own tone, with the reviewer's name and point already in, so you edit instead of write. It also gathers reviews for you and warns you when a rating drops. If negative reviews are your worry, our guide on handling negative Google reviews goes deeper. Plans start at $19/month with a free trial. Skip the copy and paste. See Analytee pricing and reply in your own voice in seconds.

FAQ

Is it bad to use review response templates?

How should I reply to a five-star review with no comment?

What should I never put in a public reply?

Can I use AI to write review responses?